How we earn your trust, in plain English.
Every specialist on Ask Nimble is vetted, under NDA, and held to a written quality bar. Every service is backed by a money-back scope guarantee. Here’s exactly what that means.
Everything we promise fits in four lines.
No certifications you can’t verify. No marketing badges. Four pillars, written out and linked.
Vetted specialists
Every specialist passes a credential check, a practical skills test on a real sandbox, and a reference review. We don’t take specialists who can’t demonstrate the work.
Identity kept private
You don’t pick a specialist. Their identity stays off your screen. You talk to Ask Nimble, we coordinate the specialist, and the outcome lands in your inbox.
Money-back scope guarantee
If the written scope isn’t met, we re-do the work at no charge. If we still can’t get there, we refund you in full. No essays, no approvals, no back-and-forth.
Credential-free delivery
Don’t want to share tool access? Most services support delivery as a step-by-step guide that you run yourself. Same outcome, zero credentials shared.
How a specialist gets into our network.
Five steps. Nobody skips a step. Nobody “knows someone.”
- 01
Credential check
We check every tool certification, portfolio piece, and public work sample the specialist claims.
- 02
Skills test
Every specialist completes a practical, paid test job on a sandbox account — same format as real work.
- 03
Reference review
Two independent references per tool claimed, contacted and documented.
- 04
Paid trial
First three real jobs are shadowed by a senior specialist and graded against the written scope.
- 05
Ongoing grading
Every completed job is scored. Drop below our quality bar and you’re retrained or removed.
If the scope isn’t met, we fix it or refund you.
Every service page on Ask Nimble lists a written deliverable. That deliverable is the promise. If what you receive doesn’t match it, we re-do the work at no charge. If we still can’t get there, we refund you in full.
No essays. No approval chain. No “are you sure?” follow-ups. The written scope is the contract.
What counts as “scope not met”
The listed deliverable isn’t delivered, the listed inclusions aren’t included, or the work doesn’t function as described.
How long refunds take
AI-fulfilled services: refund in hours. Specialist services: refund within two business days.
Free revisions
Every service lists how many revisions are included. Extra revisions are always flat-priced, never surprise invoices.
What isn’t covered
Changes you request outside the listed scope (that’s a new service, not a revision). Broken accounts you shared with a third party after delivery.
What we do (and don’t do) with your data.
Encrypted everywhere
Data encrypted in transit (TLS 1.3) and at rest (AES-256). Credentials you share are stored in a vault, never in logs.
NDA on every specialist
Every specialist signs a mutual NDA before joining the network. Violations mean immediate removal and legal recourse.
Never shared across clients
Client data is siloed. A specialist working on your account can’t see or use data from any other client, ever.
Never used to train models
We don’t use your data — prompts, content, results — to train or fine-tune any model, ours or a vendor’s.
Credential-free delivery
Every service that can be delivered as a guide is delivered that way on request. You run the steps, we never touch the account.
Compliance in progress
SOC 2 Type I underway (Q3). We’ll publish the report as soon as it’s finalized. GDPR and CCPA covered in our privacy policy.
The short list of things we explicitly avoid.
- We don’t share specialist profiles with buyers
- We don’t show reviews on a person, only on the service
- We don’t allow bidding wars
- We don’t run “rush fee” up-charges at checkout
- We don’t sell your data
- We don’t use your content to train models
- We don’t hide refund terms in fine print
If anything here is unclear, write to us.
We answer trust and security questions ourselves, by hand. No bots, no scripts. Email security@asknimble.com for data and vetting questions, legal@asknimble.com for terms and contracts.